Automated IT Help Desk support, powered by AI.


Streamline your IT Help Desk with automated front-line support.


Let Tickit optimise your IT Help Desk


Tickit is an internal facing IT Help Desk assistant. Using AI and machine learning, Tickit aims to reduce ticket creation by diagnosing and solving common IT issues that don't require agent assistance.

Automate your IT Help Desk
Tickit can answer the frequent questions your IT support agents are answering every day, saving time and money for your organisation.

With common issues able to have multiple context sensitive solutions, most IT issues can be solved via self-serve.

Collect key information
Important supporting information can be logged against a user for further problem-solving or analysis, making it easier to find the root cause of the common IT problems your staff are experiencing.

Ticket creation for complex issues
If Tickit can't fix the issue, it can create a ticket directly in your current help desk solution.

This augmented approach means tickets should only be created for issues that really do need agent assistance.

Who we're working with.


We work with Public Sector organisations nationwide, as well as private and third sector clients across the UK, Europe and beyond.

Carmarthenshire County Council

Intelagent is streamlining Carmarthenshire's IT help desk.

View Case Study

Monmouthshire County Council

Intelagent is helping Monmouthshire's agents handle the real issues.

View Case Study

The AA & BSM

See how Intelagent helped to close the contact centre on Sundays.

View Case Study



We're ready to connect.


Our suite of automation tools can be easily deployed anywhere, with no on-premise infrastructure or maintenance.

We're available on your website or app, across social channels like Messenger and Twitter, and across internal communication channels such as Microsoft Teams, Skype and Slack.

We're easy to integrate with too, with ready-made connectors for most providers including Public Sector API platforms, CRMs and marketing suites such as Microsoft Dynamics 365, Firmstep and MailChimp.


Want to find out more?

Book a free demo today and we'll dig a little deeper into how our products can help you streamline your organisation.