AI powered automation for Public Sector organisations.

Our chatbots, voice bots and intelligent automation tools augment agent capacity and improve the citizen experience. Welcome to human shaped software.

Automation across your organisation.

Our suite of automation tools are designed to create efficiencies across all areas of your organisation. Whether you're looking to provide super clever AI customer service, offer self-serve internal IT support or streamline your incoming communications, we have the perfect solution.

  • Automate your customer service with

    Meet Intelagent, our super smart AI powered chatbot designed to give your constituents access to the information they need, whenever and wherever they need it.

    With Takeover, agents can jump in to more complex conversations and with our proactive and reactive Campaigns, citizens can be kept up to date with issues and events that matter to them.

    And of course, every interaction can be analysed and reported to ensure your chatbot is delivering cost-savings directly into your contact centre.

  • Streamline your IT help desk support with

    Handling support tickets for basic IT issues can now be a thing of the past with Tickit, our smart support desk assistant.

    Using Tickit as your front-line defence means it's knowledgebase can help your staff to self-diagnose their IT problems, offer solutions and sign-post to additional helpful information if required.

    For more complex queries, Tickit can collect all of the important details and then integrate with your existing help desk solution avoiding any disruption to current processes and infrastructure.

  • Optimise your incoming communications with

    Let Triage manage your organisation's central mailboxes, freeing up your staff to take on more important tasks.

    With minimal set up, Triage can redirect emails to the correct department and recipient, and gets smarter and more efficient as it learns the intricacies of your organisation's structure with every email it analyses.

Who we're working with.

We work with Public Sector organisations nationwide, as well as private and third sector clients across the UK, Europe and beyond.

Carmarthenshire County Council

Intelagent is streamlining Carmarthenshire's IT help desk.

View Case Study

Monmouthshire County Council

Intelagent is helping Monmouthshire's agents handle the real issues.

View Case Study

The AA & BSM

See how Intelagent helped to close the contact centre on Sundays.

View Case Study

We're ready to connect.

Our suite of automation tools can be easily deployed anywhere, with no on-premise infrastructure or maintenance.

We're available on your website or app, across social channels like Messenger and Twitter, and across internal communication channels such as Microsoft Teams, Skype and Slack.

We're easy to integrate with too, with ready-made connectors for most providers including Public Sector API platforms, CRMs and marketing suites such as Microsoft Dynamics 365, Firmstep and MailChimp.

Want to find out more?

Book a free demo today and we'll dig a little deeper into how our products can help you streamline your organisation.